A mechanic posted a vent after revealing that he received a negative review from a customer for giving a realistic timeline to complete service on their Cadillac.
In a video posted on his TikTok profile, the mechanic explained that it all started when a customer came to the Cadillac shop saying they had learned about a recall due to software issues in their car.
At that moment, the mechanic and a colleague said the service would take one day to complete. The customer became furious, explaining that the recall notice stated the process would only take 30 minutes.
“But we explained, based on our experience, that this wasn’t the case,” he said. The customer left the car for the repair, but even after being informed that the service would take a full day, left a negative review for the shop staff in a satisfaction survey.
The mechanic then explained that this type of behavior affects their pay. “We are paid based on our reviews,” he said in the clip.
A year later, the same customer returned regarding a recall on another part of the car. The mechanic said he called the customer for three weeks and even left several voicemail messages before receiving a response.
When the customer called back, they demanded to speak with the service manager, claiming that no one had contacted them for three weeks. “He says, ‘No one called me for three weeks. This is ridiculous,'” the mechanic recalled.
He emphasized that he had not only called multiple times but also left several voicemails. Still, the customer didn’t seem willing to budge, saying that they “weren’t going to argue.”
The mechanic said he tried to stay calm, knowing he could receive a negative review that might affect his salary. It was then that he learned the customer in question was a former General Motors employee.
“So he knows how important and harmful these surveys are. Not only did he sink one person, [but] now I’m living in fear for my livelihood because a large part of my salary comes from surveys, and I don’t know how he will act [even] when I did everything right. Ridiculous.”
Photo and video: TikTok @mymechanicsaid. This content was created with the help of AI and reviewed by the editorial team.
@mymechanicsaid Classic… #fyp #foryoupage #trend #trending #learnontiktok ♬ original sound – Dealership Life
